Refund Policy

1. 100% Satisfaction Guarantee

At fixmyphotos.ai, we stand behind the quality of our photo restoration services. We offer a comprehensive 100% satisfaction guarantee to ensure you are completely happy with your restored photos. If you are not satisfied with the quality of your restoration, we will provide a full refund within 30 days of your purchase.

2. Refund Eligibility

2.1 Qualifying Conditions

You are eligible for a full refund if:

• The restored photo quality does not meet professional standards
• Significant damage was not properly addressed in the restoration
• The restoration contains obvious errors or artifacts
• The final result is substantially different from what was promised
• Technical issues prevented proper processing of your photo
• You are not satisfied with the restoration quality for any reason

2.2 Non-Qualifying Conditions

Refunds will not be provided for:

• Change of mind after successful restoration delivery
• Disagreement with artistic interpretation in human restoration
• Minor quality differences that are within acceptable professional standards
• Issues arising from poor quality original photos that were clearly communicated
• Requests made more than 30 days after purchase
• Photos that were successfully restored but not downloaded within the retention period

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@fixmyphotos.ai
2. Include your order number and the specific reason for the refund request
3. Provide the original and restored photos for our review
4. Allow 2-3 business days for our team to review your request
5. We will respond with our decision and next steps

3.2 Required Information

Please include the following information in your refund request:

• Order number or transaction ID
• Email address used for the purchase
• Detailed description of the issue
• Both original and restored photo files
• Preferred resolution (refund or re-restoration)

4. Refund Processing

4.1 Review Process

Once we receive your refund request:

• Our quality assurance team will review your photos
• We will assess whether the restoration meets our quality standards
• We may request additional information or clarification
• You will receive a response within 2-3 business days

4.2 Refund Approval

If your refund is approved:

• We will process the refund to your original payment method
• Refunds typically appear in your account within 5-10 business days
• You will receive a confirmation email with refund details
• Your restored photos will be removed from our servers

5. Alternative Resolutions

Before processing a refund, we may offer alternative solutions:

• Re-restoration: Free re-processing of your photo with different settings
• Human review: Manual review and adjustment by our professional artists
• Partial refund: Partial refund if only minor issues are identified
• Credit: Account credit for future restoration services

6. Processing Times

7. Special Circumstances

7.1 Technical Issues

If your photo cannot be processed due to technical issues on our end, you will receive an automatic refund or the option to re-submit your photo for processing.

7.2 Duplicate Orders

If you accidentally place duplicate orders, we will refund the duplicate charges upon request. Please contact us immediately if this occurs.

7.3 Payment Processing Errors

If you are charged incorrectly due to a payment processing error, we will immediately investigate and provide a full refund if the error is confirmed.

8. Contact Information

For refund requests or questions about this policy, please contact us:

9. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Customer Satisfaction Commitment